You’ve been hacked. Now what?

You have been hacked. Now what?Here’s what to do if you are the victim of a cybercrime.

Peoples Bank invests significant resources to protect itself against cybercrime, and in so doing, protects you. The bank also distributes important information to help community businesses and consumers stay safe from cyber criminals. Despite all effort, some cybercrimes succeed. Here’s what to do if it has happened to you.

What is cybercrime? Crimes committed via the internet, such as online-identity theft, financial fraud, online stalking or bullying, hacking, email-spoofing, data breaches, information forgery, intellectual property crime, and other forms of technical online-based criminal activity.

Reporting Cybercrime

Businesses and consumers have no legal basis for pursuing retribution or justice from cybercrime. That responsibility lies with government agencies. The nature of cybercrime makes it difficult to investigate and prosecute. The crime crosses jurisdictional (counties, countries, etc.) and legal boundaries. To complicate things even more, technology allows cybercriminals to affect a wide area, quickly, and then quickly disappear before law enforcement is aware of the problem.

In the United States, law enforcement is getting better at quickly seeing cyber criminal activity and have the tools to bring such ones to justice, sometimes before they cause harm.

  • Local law enforcement is a good place to start when you need to report a cybercrime. They have a responsibility to assist, and often your having a record of such a report will protect you from financial loss.
  • Another place to report the crime may be the Internet Crime Complaint Center (known as IC3). This organization is trained to assess the facts of the matter and to direct the complaint where it can be handled most effectively, whether it be the FBI or other federal or state agency.
  • The Federal Trade Commission maintains a database called the Consumer Sentinel used by law enforcement agencies to detect patterns of cybercrime and thus get valuable insight for successful capture and prosecution.

Your responsibilities

It is always a good idea to report the crime to local law enforcement and get a copy of the report in writing.

Experts recommend that you also record and maintain evidence of the crime, even if law enforcement doesn’t ask you to. Keep the evidence clear, and in a safe place. It may be requested later in the process of investigation or prosecution. Remember that evidence would include those items supporting financial activity, so keep cancelled checks, receipts, print-outs of text or group chat messages, bank and credit card statements, even envelopes with their recorded date of cancelled postage. If the evidence includes emails, be sure to print out or store the entire message, including the “header” with the full date, subject, sender and recipient information.

Change your passwords! If your email or bank account has been hacked, take immediate action to change the email account password and the password of the hacked account. Typically, both accounts are connected to the crime. The password should be “long and strong”, and you should keep it safely stored in a place that is not obvious (such as on your computer screen or under the keyboard).

Consider what other information may also be at risk, and move to secure it. For example, if you think that your driver’s license number was included in the stolen item list, contact the department of motor vehicles. You may need also to contact the credit bureaus and discuss whether to place a fraud alert on your account.

Nobody should be a victim of a cybercrime. Take precautions against it by securing your accounts with a “long and strong” password that is different for each account; no bank account password should be shared with another organization’s online account. It is OK to write your password down, just don’t put it where somebody can find it easily, and don’t label it to make it easy for someone to use.

Credit Freeze: your ultimate deterrent against identity theft

Credit FreezeIf you are living in the US, thieves probably have some, if not all, of the information they need to steal your identity, security professionals report. The question is what to do about it.

Experts say that it is very likely that stolen information exists about all of us to one degree or another. According to Redmond Magazine, “using stolen data to legitimately bypass security procedures [means] it’s hard to get an initial accurate scope of how big a number of those affected might be.” (see IRS Data Breach Victim Number Much Higher than Originally Thought, 08/18/2015)

Freeze your credit

For most of us, the real identity theft risk is that somebody receives access to credit using your information and runs up huge debts for us — and gain for themselves.

Peoples Bank (and many other financial institutions) offer safeguards against most personal economic risks, but there is even more that you can do—freeze your credit.

What does it mean to freeze your credit?

It means that you inform the credit reporting agencies you do not authorize anyone to extend you more credit unless you explicitly and via a deliberate process indicate otherwise.

  • It is a specific process and might cost you a little to do it depending on where you live.
  • You can set up a solid protection scheme to remove the freeze when you want. Make sure you do a good job of that.

For more information about the process and learn how to set up a credit freeze, click each of the following links for each of the major credit bureaus: Equifax, Experian, Innovis and Trans Union. Equifax has a page that describes the fees and includes notes for each state.

Consult one of our bankers before your freeze

A credit freeze is not for everybody. Be sure to talk to your personal banker at Peoples Bank to make sure this is a good option for you, and don’t try to do it if you are in the process of getting a loan.

For more than 100 years, Peoples Bank has recommended a strategic approach to protecting and expanding financial assets. The Bank does this for itself both aggressively and professionally. We recommend you do so, too.

Get more information from a security expert here: Krebs on Security, June 8, 2015

Want to know “what’s in the cards?”

What's in the cards?There are three major types of banking cards: the debit card, the credit and the increasingly popular prepaid card. All can be very convenient and make your money management simpler. However, each card can have usage fees and user limitations of which you should take note.

The FDIC published a very helpful (and easy to read) “Card Guide.” If you want to know more about good card management, take a few minutes and review this article. (If you want to read it online, paste this internet address in your browser’s URL box:

Source Article:

FDIC Consumer Guide, Summer 2012

Debit, Credit and Prepaid Cards: There Are Differences

Many consumers use debit, credit and prepaid cards, often interchangeably, to purchase goods and services. However, these three types of cards are quite different. Consider the following.

Each card works differently. If you use a credit card, you are borrowing money that you must pay back, in addition to interest, if you do not pay the balance in full by the due date. But, if you use a debit card, which is issued by your bank and linked to your checking or savings account, the money taken from the account is yours and you will never incur interest charges.

With prepaid cards, you are spending the money deposited onto them, and they usually aren’t linked to your checking or savings account. Prepaid products include “general-purpose reloadable” cards, which display a network brand such as American Express, Discover, MasterCard, or Visa; gift cards for purchases at stores; and payroll cards for employer deposits of salary or government benefit payments. Be aware of the possibility of unanticipated fees and, with certain types of these cards, the potential for limited consumer protections against unauthorized transactions.

Watch for fees. You may be charged an overdraft fee if you use a debit card for a purchase but there aren’t enough funds in the account and you have given your bank written permission to charge you for allowing the transaction to go through. “You can always revoke that authorization if you don’t want to risk paying these fees, and future debit card transactions will be declined if you don’t have the funds in your account,” explained FDIC Consumer Affairs Specialist Heather St. Germain.

Similarly, a credit card issuer may decline a transaction that puts you over your credit limit unless you have explicitly agreed to pay a fee to permit over-the-limit transactions.

Prepaid cards are sometimes marketed with celebrity endorsements and promotional offers. “While some prepaid card offers seem attractive, remember that you may have to pay various fees on the card,” said Susan Boenau, Chief of the FDIC’s Consumer Affairs Section. “These costs may include monthly fees, charges for loading funds onto the card, and fees for each transaction.”

As an alternative to a traditional checking account or prepaid card, consumers who don’t plan to write checks but do want to bank electronically may want to consider opening a “checkless” transaction account that allows you to pay bills and make purchases online or with a debit card.

Your liability for an unauthorized transaction varies depending on the type of card. Federal law limits your losses to a maximum of $50 if a credit card is lost or stolen. For a debit card, your maximum liability under federal law is $50 if you notify your bank within two business days after learning of the loss or theft of your card. But, if you notify your bank after those first two days, under the law you could lose much more.

Your liability for the fraudulent use of a prepaid card currently differs depending on the type of card. Federal law treats payroll cards the same as debit cards, but currently there are no federal consumer protections limiting your losses with other general-purpose, reloadable prepaid cards and store gift cards. The Consumer Financial Protection Bureau is considering increasing the consumer protections for prepaid cards, but any action is likely to be a year or more away.

In addition, the funds you place on a prepaid card may or may not be covered by deposit insurance in the event of a bank failure, depending on how the account where the funds are held is set up and whether the bank or the card issuer’s records at the time of the bank closing identify each cardholder’s ownership interest.

For all cards, industry practices may further limit your losses, so check with your card issuer.

Also take steps to guard any cards from thieves. Never provide any numbers in response to an unsolicited phone call, e-mail, text message or other communication you didn’t originate. Immediately review your statement for unauthorized transactions.

To learn more about the three types of payment cards, paste this internet address in your browser’s URL box: There you will find a FDIC “quick guide” to understanding the differences in the cards.